Refund Policy

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Effective Date: January 20th, 2025

We strive to make every purchase a great experience. Here's how our refund policy works:

30-Day Satisfaction Guarantee

• Refunds are available for first-time purchases within 30 days of account creation.
• This applies to all Subscriptions and Products, regardless of whether you started with a trial or paid upfront.

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Outside of this period, all purchases are non-refundable.

Defective Products

If your Smart Card or physical Product is defective, incorrect, or does not match the specifications you ordered, notify us within 48 hours of delivery by emailing support@ovou.com with proof (photos or video).

• You may choose between a replacement or a refund.
• Claims made after 48 hours are not eligible for refunds or replacements.

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Abuse Prevention

We reserve the right to deny refunds if we determine misuse of this policy.